The Cotswold Arms

Our Policies


Privacy policy


The Cotswold Arms ("us", "we" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws.


You can visit our website without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - see below for more information on our cookie policy).


If you do submit personal information by completing a web form, for example, you can be assured that we will use your personal information only to support your continuing relationship with The Cotswold Arms.


We have provided this Privacy Policy statement to help you understand how we collect, use and protect your information when you visit our website and when you generally use our services.


We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.



Personal information collection


We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, submit a job application or when you respond to communications from us.


The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information.


If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.



Non-personal identifying information


We may also collect non-personally identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse and the services viewed for example. This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better services tailored to your individual interests and needs.


From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.



How will we use your information?


We may use your information for a number of purposes which may include; managing and administering your account, delivering services, information requested by you, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when required.


We may also contact you with information about new developments, products, services and special offers by post, telephone and automated means such as email (subject to any preferences expressed by you).


If you have consented to receive details of services and updates you can contact us at any time to have your details removed from our list, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services.


To update your marketing preferences please contact us.



When will we disclose your information to others?


We may only disclose information about you and contact details in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement.


Please note that The Cotswold Arms does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services used by you.


For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment.


The Cotswold Arms may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.



Careers information


In submitting a job application you should be aware we may contact you to discuss if there are other opportunities or provide you with recommended jobs or contact you for other jobs you may be interested in. You can change your mind and withdraw such consent at any time.



How long do we keep your information for?


To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.


In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.


We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.



Access to your information


You can contact us at any time to obtain details of the personal information we may hold about you.


Please tell us your name and address. We would also be grateful if could provide brief details of what information you want a copy of (this helps us to more readily locate your data).


We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.



Information security


The Cotswold Arms recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. The Cotswold Arms is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. For example, our website is covered by HTTPS.


Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the Internet. The Cotswold Arms cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.



Privacy support


The Cotswold Arms reserves the right to amend or modify this Privacy Policy statement at any time and in response to changes in applicable data protection and privacy legislation.


If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.


If you have an enquiry about our Privacy Policy or practices, please contact us.



Monitoring and or recording of communications


Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of our website, to ensure effective systems operation and in order to prevent or detect crime.



Cookie policy


The Cotswold Arms ("Us", "We" or "Our") uses cookie technology ("Cookies") on this web site (the "Site") for the reasons set out below.


Our registration section collects information from you when you first register on the Site and stores it safely. In order to access and view personal details, you will be required to enter your email address and password.


Our registration system uses Cookies to help Our servers identify your computer each time that you re-visit Our Site. Cookies are small text files that get stored on your PC when you access the Site. They store information that you have previously inputted when visiting the Site, such as your password. The use of Cookies does not give Us access to the rest of your computer and We do not use Cookies to collect personally identifying information about you. We only use Cookies to tailor your experience of the Site and to make your use of it as enjoyable as possible.


Should you object to Our use of Cookies, most web browsers can be reconfigured in order to alert you to their presence and allow you to disable them. Please refer to the help function of your web browser in order to learn how to do this. However, should you decide to disable Our Cookies, you may not be able to access certain facilities or services on this Site. Again, you may be required to re-type information you have previously submitted when visiting certain areas of the Site.


In order to further ensure your online experience with The Cotswold Arms is as enjoyable as possible, We work to ensure that We only present you with information and content that your hardware can handle. We do this by checking to see what software, plug-ins and connection settings you have.


If you have any questions, please contact us.


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Reviews

Spot On

Neil H on TripAdvisor

Great Village Pub

Eberhard H on TripAdvisor

Lovely pub, food excellent

PhilipKSmith on Trip Advisor

justifiably world famous

meconopsisgard on TripAdvisor

You need to go here

Annarie2612 on Trip Advisor

Amazing

new1986 on TripAdvisor

Superb service, superb food. A must if you are in Burford.

purpleronnie81 on Trip Advisor

Busy restaurant but nothing too much trouble for the staff

Brian M on TripAdvisor

A must if in the area!

eldan2310 on TripAdvisor

The best steam I have eaten since arriving in the UK 4 weeks ago.

Ozchickinuk on TripAdvisor

Staff are very friendly and welcoming.

Madjacknam on TripAdvisor

even the cat seemed to purr a welcome!

Mark H on TripAdvisor

Thank you for the lovely warm welcome

Wilson168 on TripAdvisor

Not sure which beer we had such was the variety on offer - was either Artful Dodger or Village Idiot

Deltablade on TripAdvisor

We always eat here when visiting Burford

Michael H on TripAdvisor

Travelling that way with dogs? a must

L-PS030655 on Trip Advisor

The service was excellent. All good. Go there. Now.

OxfordDecapo on TripAdvisor

All through our stay the staff were both friendly and attentive

LadysmithJack on TripAdvisor

genuinely good pub grub.

Brian Puddephat on TripAdvisor

I'd recommend for any steak lover.

Sam D on TripAdvisor

Claims about best steaks could not be challenged.

Dick P on TripAdvisor

I would certainly go for a meal if you are near Burford

691Holdenby on TripAdvisor

Staff were really helpful and polite

Wayne310 on TripAdvisor

nothing was a problem to the young guy serving

Jinty478 on TripAdvisor

The service was good- with a smile.Food was done to perfection

Dandini on TripAdvisor

good food good service and an excellent atmosphere

wetdogish on TripAdvisor

it is one of the best places in Burford

nikkiboy180 on TripAdvisor

First time we have experienced this much consideration given to children.

Andrewgwood on TripAdvisor

was a proper English pub.

Oli09 on TripAdvisor

Good service and range of beers.

peterdent on TripAdvisor

The food was excellent, steaks from a local farm cooked to perfection.

mazH190764 on TripAdvisor

We got up and sang and danced and had a OUSTANDING time

teemurphy on TripAdvisor

Their food was absolutely gorgeous and the staff was kind and very attentive, which is a bit rare in pubs usually.

niks2402 on TripAdvisor

we had a great meal, wonderful food and good value!

Julia G on TripAdvisor

The deserts are MUST TRIES.

Natfrank on TripAdvisor

There's a nice log fire in the bar section and a general cosy feeling.

fruitylemon on TripAdvisor

Thankyou Kizzy and all of your staff for a wonderful New Years Eve.

Jean and Michael

it was fantastic pub grub, for a reasonable price served with the warmth and welcome we wanted

NickyDuke on TripAdvisor.co.uk

The pub is easy to spot at the bottom of the High Street because of its beautiful collection of hanging baskets and tubs.

Food And Drink Guides .co.uk

Very friendly welcome and efficient and friendly service

Yahoops, Andover

In our Witney team's top 5 places to eat in the area,

Finders Keepers Estate Agents

lovely patio garden at rear of pub

Mushkamunchkin's on Qype

relaxed atmosphere and lovely staff

Anonymous of ViewOxford.co.uk

'A typical Cotswold style inn, which offers both food and real ales. '

Euryalus on Pub Utopia

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